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Terms & Conditions
 

TOTAL SOLAR TECHNOLOGIES, LLC

Price, specification, and terms are subject to change without notice. Total Solar Technologies, LLC is not responsible for errors in typography and/or photography. All parts come with original manufacturer warranty and the respective manufacturers handle technical support. Customer pays return shipping on all services. Total Solar Technologies, LLC reserves the right to refuse service to anyone. Total Solar Technologies, LLC accepts the following Payment Methods

  1. Visa
  2. MasterCard
  3. Discover
  4. Prepaid Company Check
  5. Personal Check
  6. Cashier Check
  7. Money Order

(Orders will be processed and shipped after the receipt and clearance of a Check or Money Order. Allow 3 to 5 business days for checks and 3 days for Cashier’s Checks or Money Orders to clear. )

Bank Wire Transfer for orders over $1000. (Banks generally charge anywhere from $15 to $25 for this service.)

Note: A $25 fee will be assessed for any checks that are returned.

CREDIT CARD AUTHORIZATION

Credit card issuers may place a temporary "authorization hold" on your account to verify that funds are available for a given purchase. In the event that the security code or billing address supplied by you does not match the records of your card issuer, the transaction will be voided and Total Solar Technologies, LLC will not accept your payment. However, the card issuer may take up to 7 days to release the funds back into your account. Please contact your credit card issuer for more information on their authorization policies.

GENERAL TERMS AND CONDITIONS

Total Solar Technologies, LLC Purchase Agreement: By accepting delivery of any product delivered from Total Solar Technologies, LLC (“Total Solar Technologies, LLC”), you (“Customer”) agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Total Solar Technologies, LLC. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Total Solar Technologies, LLC.

Payment Terms on Orders:
An order is not binding upon Total Solar Technologies, LLC until it is accepted. Total Solar Technologies, LLC must receive payment before it will accept an order unless otherwise previously agreed in writing. Payment for product(s) ordered is due prior to shipment. Customer can make payment by check or money order, credit card, wire transfer, or some other method prearranged with Total Solar Technologies, LLC.

Shipping Charges/State Taxes:
Shipping for many of our items can only be done through Freight and can be quite costly. Please make sure that any and all shipping costs reflected on your invoice are understood. Freight prices change all the time so freight re-calculations may be necessary if payments are not received in a timely manner. Your completed invoice should include shipping and handling charges as well as applicable state sales tax.

Processing Time:
You can expect your order to be processed within two business days. Total Solar Technologies, LLC aims to ship your order according to the shipping times as specified for the item. For non-custom, in stock items, within 5 days of order placement unless otherwise communicated.. For custom build orders, please refer to the building times as specified for the item. If you need an item by a certain date, please check with your sales person regarding availability of the item and shipping options.

Back Orders:
Any items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Estimated ship dates will be provided however please note that these dates are "estimates" and not guaranteed to arrive on that date.

Order Status:
Total Solar Technologies, LLC will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped.

Change Orders:
You may change your order, provided that your order has not yet been processed and shipped. If items have shipped the normal restock fee of 15% and shipping costs will apply Please contact your sales person directly with any changes to be made and please have your order number available. Orders shipped via freight cannot be changed once in transit.

Shipping Policy:
Total Solar Technologies, LLC and Total Solar Technologies, LLC’ vendors/distributors carefully prepare and inspect all shipments.

CUSTOMERS MUST INSPECT THEIR SHIPMENTS UPON DELIVERY PRIOR TO SIGNING THE RELEASE. CUSTOMERS WHO WILL NOT BE SIGNING FOR THEIR ORDER WHEN IT IS DELIVERED, ARE RESPONSIBLE TO SEE THAT THE PERSON SIGNING HAS READ AND UNDERSTANDS TOTAL SOLAR TECHNOLOGIES, LLC'S TERMS AND CONDITIONS.

i.e.: An independent shipping contractor such as UPS, FedEx or a commercial trucking company will deliver the order. When the shipment arrives the driver will ask you to sign for the delivery. This is a legal document stating that the package is being delivered in good condition without damage and that the customer is waiving any additional claim from the shipper. Before signing, inspect the package(s) closely on all six sides. Note any box damage including scuffs, dents, tears, punctures or creases on the delivery receipt. If there is anything unusual with the package, the customer has the right to open it to inspect the contents. If the driver is unwilling to wait while you inspect all of the items, you may mark on the delivery receipt "Concealed Damage Possible".

IF THERE IS DAMAGE TO THE SHIPMENT, THEN YOU MUST REFUSE THE PACKAGE AND CONTACT TOTAL SOLAR TECHNOLOGIES, LLC IMMEDIATELY!

Cancellation Policy:
To cancel your order, please call during our normal business hours and speak with your sales representative or someone in our Customer service department. Provided your order has not yet been processed, and your credit card has not been charged there is no fee. If your order has already been processed and your card was charged, there is a 5% cancellation fee deducted from your refund. If any portion of your order has shipped, a 15% restocking fee will be deducted from your refund. Shipping costs will not be refunded. The refund will occur within 48 hours of the receipt of the cancellation or the return of all products that have shipped. (See Refund/Return policy)

Warranty Policy:
Total Solar Technologies, LLC stands behind the quality of its products and services. Various products and components have different warranties, please refer to the product materials for warranty specifications. Total Solar Technologies, LLC manufactures & assembles products using materials and products from other companies which are covered by their warranty, service, and support policies. In the event there is a technical problem that occurs with your product, Total Solar Technologies, LLC will do their best to take care of the problem, however, they may refer you to the manufacture of the product or component directly.

Product Listings:
Total Solar Technologies, LLC product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research or that of a professional installer or licensed electrician. Total Solar Technologies, LLC strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, Total Solar Technologies, LLC at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on the Total Solar Technologies, LLC websites are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing one’s own product research. Please remember to consider, you, our valued customer, are ultimately responsible for any purchase decision.

LIMITATION OF LIABILITY: IN ALL CIRCUMSTANCES TOTAL SOLAR TECHNOLOGIES, LLC'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. TOTAL SOLAR TECHNOLOGIES, LLC SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. TOTAL SOLAR TECHNOLOGIES, LLC SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT TOTAL SOLAR TECHNOLOGIES, LLC IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Title & Risk of Loss:
Total Solar Technologies, LLC will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. Total Solar Technologies, LLC reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Total Solar Technologies, LLC to sign appropriate documents on Customer's behalf to permit Total Solar Technologies, LLC to protect its purchase money security interest. Total Solar Technologies, LLC will advise Customer of estimated shipping dates, but Total Solar Technologies, LLC will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction:
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Total Solar Technologies, LLC and Customer shall be governed by the laws of the State of Idaho, United States of America, without regard to its conflicts of law rules. The customer understands and agrees that specifically, the United Nations Convention on the International Sale of Goods shall not govern the validity, interpretation, and performance of this agreement. Total Solar Technologies, LLC and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of Idaho, Jefferson County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Total Solar Technologies, LLC that is more than one year after the date of the applicable invoice.

Severability:
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Idaho law.

Waiver:
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement:
These terms and conditions, together with Total Solar Technologies, LLC's invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Total Solar Technologies, LLC and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Total Solar Technologies, LLC and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

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