Total Solar Technologies, LLC has a 100+% Satisfaction Guaranteed policy. If you are not satisfied with any of our products within 30 days, simply return the undamaged item. We will refund 100% your purchase price of the item minus restocking and shipping fees. (See Cancellation Policy below)
To cancel your order, please contact us during our normal business hours and speak with your sales representative or someone in our Customer service department. Provided your order has not yet been processed, and your credit card has not been charged there is no fee. If your order has already been processed and your card was charged, there is a 5% cancellation fee deducted from your refund. If any portion of your order has shipped, a 15% restocking fee will be deducted from your refund. Shipping costs will not be refunded. The refund will occur within 48 hours of the receipt of the cancellation or the return of all products that have shipped. (See Refund Policy)
Total Solar Technologies, LLC stands behind the quality of their products and services. Various products and components have different warranties, please refer to the product materials for warranty specifications. If the products are damaged in any way, all product warranties become null and void. PLEASE NOTE that product life expectency and product warranty periods are different.